REUTER, Ute. Success of Digitalization in Service Procurement. Journal of Competences, Strategy & Management, [S. l.], v. 8, p. 107–140, 2016. DOI: 10.25437/jcsm-vol8-47. Disponível em: https://www.jcsm-journal.de/JCSM/article/view/47. Acesso em: 6 may. 2025.